This is the last update. I promise. I haven't heard anything from UPS. Not that I really expected to. I called their customer service to no avail. I also sent a letter through Planet Feedback. I feel a lot better now. Even if I don't hear anything from UPS.
I have made one decision, however. I like to shop online. But if a business only offers shipping via UPS, then I won't shop with them. If I don't use them in my regular day to day life, and they can't find a way to satisfy a customer, I can't use their service at all.
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